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CareCounsel is an independent organization and is not part of your health plan. They are a benefits advocacy program that can help you navigate the complexities of your benefits plan. Your Care Counselor can answer benefits questions, guide you to the appropriate resources, and intervene on your behalf until your issue/problem is resolved. This program is free and completely confidential. 

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They can assist with making the best benefits choices:

  • Maximizing your healthcare dollars
  • Finding a physician and access care
  • Seeking second opinions
  • Obtaining necessary authorizations 
  • Troubleshooting medical claims/bills
  • Grievances and appeals

 Contact CareCounsel at 1.888.227.3334 ยท Connecting you with no-cost healthcare resources or go online to