| As the District Attorney's all-volunteer
Consumer Mediation Unit reaches its ten-year anniversary, the results
are impressive. In excess of $1.5 million was recorded at no cost
to the taxpayers. The unit's goal continues to be assisting purchasers
and merchants to resolve disputes without litigation. In just the
last two years alone the three locations' units opened nearly 900
cases and closed over 1000.
ALL VOLUNTEER CONSUMER MEDIATION
UNIT
10 Year Anniversary - Overview
- $1,500,000 in restitution collected
- 6,032 Phone contacts handled
- 4,210 new cases opened
- Zero cost to the taxpayers
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Mediation services are totally voluntary between the parties. We
cannot compel a resolution or enforce settlements that are mediated.
However, we hope to provide a service to the community in a way
that may settle matters that may otherwise remain unresolved.
Q. What type of complaints are handled by Consumer Mediation.....
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| A. |
TELEMARKETING
complaint now top the list....
RETAIL SALES and CONSUMER
SERVICE problems have been constantly near the top....
AUTOMOBILE REPAIRS, one
the leader, has now dropped....
HOME IMPROVEMENT problems,
once the highest complaint category, is now fourth with
FINANCIAL SERVICE complaints very close... |
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If you would like to submit a complaint for mediation, you may
download the consumer
complaint form. If you would rather have this form mailed to
you, please contact the Consumer Mediation Unit at (805) 568-2390
or write:
- Santa Barbara
Consumer Mediation Unit
Santa Barbara District Attorney's Office
1105 Santa Barbara Street
Santa Barbara, California 93101
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