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Consumer Mediation

As the District Attorney's all-volunteer Consumer Mediation Unit reaches its ten-year anniversary, the results are impressive. In excess of $1.5 million was recorded at no cost to the taxpayers. The unit's goal continues to be assisting purchasers and merchants to resolve disputes without litigation. In just the last two years alone the three locations' units opened nearly 900 cases and closed over 1000.

ALL VOLUNTEER CONSUMER MEDIATION UNIT
10 Year Anniversary - Overview

  • $1,500,000 in restitution collected

  • 6,032 Phone contacts handled

  • 4,210 new cases opened

  • Zero cost to the taxpayers

Mediation services are totally voluntary between the parties. We cannot compel a resolution or enforce settlements that are mediated. However, we hope to provide a service to the community in a way that may settle matters that may otherwise remain unresolved.


Q. What type of complaints are handled by Consumer Mediation.....
A.

TELEMARKETING complaint now top the list....

RETAIL SALES and CONSUMER SERVICE problems have been constantly near the top....

AUTOMOBILE REPAIRS, one the leader, has now dropped....

HOME IMPROVEMENT problems, once the highest complaint category, is now fourth with FINANCIAL SERVICE complaints very close...

If you would like to submit a complaint for mediation, you may download the consumer complaint form. If you would rather have this form mailed to you, please contact the Consumer Mediation Unit at (805) 568-2390 or write:

 


Santa Barbara

Office of the District Attorney
1112 Santa Barbara Street
Santa Barbara, CA 93101
Telephone: (805) 568-2390
Santa Maria

Office of the District Attorney
312-D East Cook Street
Santa Maria, CA 93454
Telephone: (805) 346-7516
   





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