MHSA Issue Resolution Process

If any community member or stakeholder (including consumers/family members, providers, or members of the general public) is dissatisfied with any MHSA activity or process, the individual may file a grievance at any point with the Quality Care Management (QCM) Beneficiary Concerns Coordinator or the MHSA Division Chief.  Grievances may be submitted in writing by completing an MHSA Issue Resolution Form and sending to:

Santa Barbara County Department of Behavioral Wellness Quality Care Management Division
Beneficiary Concerns Coordinator    
5385 Hollister Ave, Bldg #14, Box 102, Santa Barbara, CA 93105  
E-mail to: or Fax: (805) 681-5117

The department policy & procedure on MHSA issue resolution is here.