The following resources are available to ADMHS clients who have compliments, comments or concerns on programs or services:

ADMHS encourages individuals to contact the program supervisor or manager as a first step. Clinic contact information is available here.

Beneficiary Concerns is a part of the ADMHS Mental Health Quality Assurance program.  If a consumer, family member, or member of the community thinks that a person or program has done something improper, that person can file an official grievance form in English or Spanish.    All grievances are thoroughly investigated by licensed mental health professionals.  The staff who investigate grievances have no connection to any person or program being investigated.  Except in unusually complex situations, grievance investigations are completed within 60 days.  The person who filed the grievance is notified of the result by mail.

If someone is not satisfied with the result of a grievance investigation, the person can file an appeal, which will be investigated by a different licensed professional.  A person who is not satisfied with a grievance or appeal can also request a State Fair Hearing.  All State Fair Hearings are heard by an independent administrative law judge.

Alcohol and Drug Program Concerns. Client Concerns is a part of the ADMHS Alcohol and Drug Program.  If a client, family member, or member of the community thinks that a person or program has done something improper, that person can file an official ADP Grievance Form. 

All grievances are thoroughly investigated by Alcohol and Drug Program Specialists.  The staff who investigate grievances have no connection to any person or program being investigated.  Except in unusually complex situations, grievance investigations are completed within 60 days.  The person who filed the grievance is notified of the result by mail.

If you are a Drug Medi-Cal client, you can also request a State Fair Hearing.  All State Fair Hearings are heard by an independent administrative law judge.